Accelerate your projects with Hazelcast's proven support

Hazelcast offers comprehensive 24/7 support for your real-time data platform, ensuring smooth operations from concept to production clusters.

Your trusted partner for success and growth

Our support features are designed to empower businesses, enabling them to extract maximum value from their real-time data platform.

Hazelcast Platform Support Features

  • 24x7 support, 1hr SLA
  • Quarterly Review of Feature Requests
  • Quarterly Review of the Hazelcast Roadmap
  • 30 Email, IM, phone support contacts
  • Access to Hot Fix Patches
  • Simulation of your production Hazelcast profile for upgrade/config change verification
  • Black Duck Clean IP Report

Technical Account Management (TAM) Service

Maximize your ROI in the Hazelcast platform both now and in the future. By signing up for our Hazelcast Technical Account Management subscription-based service, you’ll get access to a dedicated customer advocate who will ensure that you can effectively and successfully leverage Hazelcast technology offerings.

Get started with Hazelcast support

Support Requests

Open a support ticket or check the current status of your request.

Verify Your Support Version

Learn more about our standard and extended support options as well as Hazelcast platform Version Support Windows.

Deployment Guide

Read the Hazelcast Deployment and Operations Guide to learn how to properly deploy and operate on Hazelcast platform.

Release Notes

Stay up-to-date on the latest Hazelcast Release Notifications.


Search our KnowledgeBase and get answers to frequently asked questions regarding Hazelcast platform.

Service-Level Agreements

Hazelcast offers a variety of SLAs to meet your business objectives.

Interested in our support offerings?

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