Support
Help from experts when you need it.

24/7 Support
Hazelcast provides a variety of support services to complement our leading in-memory computing platform. Our support team is here to enable the swift progress of your projects and the smooth operation of your applications.
Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-concept or operating multiple production clusters, Hazelcast provides you with everything you need, on a 24 x 7 x 365 basis.
Support Offerings
Feature Comparison | Hazelcast Platform Enterprise | Hazelcast IMDG Enterprise* | Hazelcast IMDG Pro* |
---|---|---|---|
Support Window Service-level Agreement | 24x7 support, 1hr SLA | 24x7 support, 1hr SLA | 24x7 support, 4hr SLA |
Quarterly Review of Feature Requests | |||
Quarterly Review of the Hazelcast Roadmap | |||
Email, IM, phone support contacts | 30 | 30 | 5 |
Access to Hot Fix Patches | |||
Simulation of your production Hazelcast profile for upgrade/config change verification | |||
Black Duck Clean IP Report |
* IMDG support offerings are only available for existing customers.
Technical Account Management (TAM) Service
Maximize your ROI in the Hazelcast Platform both now and in the future. By signing up for our Hazelcast Technical Account Management subscription-based service, you’ll get access to a dedicated customer advocate who will ensure that you can effectively and successfully leverage Hazelcast technology offerings.
Get Started with Hazelcast Support

Support Requests
Open a support ticket or check the current status of your request.
Verify Your Support Version
Learn more about our standard and extended support options as well as Hazelcast IMDG Version Support Windows.


Deployment Guide
Read the Hazelcast Deployment and Operations Guide to learn how to properly deploy and operate on Hazelcast IMDG.
Release Notes
Stay up-to-date on the latest Hazelcast Release Notifications.


FAQs
Search our KnowledgeBase and get answers to frequently asked questions regarding Hazelcast IMDG.
Service-Level Agreements
Hazelcast offers a variety of SLAs to meet your business objectives.



Free Education and Training
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