Support

Help from experts when you need it.

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Overview

Help from experts when you need it.

Help from experts when you need it.

Hazelcast provides a variety of support services to complement our leading in-memory computing platform. Our support team is here to enable the swift progress of your projects and the smooth operation of your applications.

Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-concept or operating multiple production clusters, Hazelcast provides you with everything you need, on a 24 x 7 x 365 basis.

Offerings

Support Offerings

Feature
Comparison

Hazelcast IMDG
Enterprise HD

Hazelcast IMDG
Enterprise

Hazelcast IMDG Professional

Hazelcast Jet Enterprise

Hazelcast Jet Professional

Support Window Service-level Agreement

24x7 support, 1hr SLA 24x7 support, 1hr SLA 24x7 support, 4hr SLA 24x7 support, 1hr SLA 24x7 support, 4hr SLA

Quarterly Review of Feature Requests

Quarterly Review of the Hazelcast Roadmap

Email, IM, phone support contacts

30 30 5 30 5

Access to Hot Fix Patches

Simulation of your production Hazelcast profile for upgrade/config change verification

Black Duck Clean IP Report

Technical Account Management

Technical Account Management (TAM) Service

Maximize your ROI in Hazelcast’s In-Memory Computing Platform (IMCP) both now and in the future. By signing up for our Hazelcast Technical Account Management subscription-based service, you’ll get access to a dedicated customer advocate who will ensure that you can effectively and successfully leverage Hazelcast IMCP, Hazelcast Jet, and Hazelcast IMDG technology offerings. Subscribe to our Technical Account Management (TAM) services today.

Get Started

Get Started with Hazelcast Support

Support Requests

Support Requests

Open a support ticket or check the current status of your request.

Verify Your Support Version

Verify Your Support Version

Learn more about our standard and extended support options as well as Hazelcast IMDG Version Support Windows.

Deployment Guide

Deployment Guide

Read the Hazelcast Deployment and Operations Guide to learn how to properly deploy and operate on Hazelcast IMDG.

Release Notes

Release Notes

Stay up-to-date on the latest Hazelcast Release Notifications.

FAQs

FAQs

Search our KnowledgeBase and get answers to frequently asked questions regarding Hazelcast IMDG.

Service-Level Agreements

Service-Level Agreements

Hazelcast offers a variety of SLAs to meet your business objectives.

Contact

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Free Hazelcast Online Training Center

Whether you're interested in learning the basics of in-memory systems, or you're looking for advanced, real-world production examples and best practices, we've got you covered.