Help from experts when you need it.

24/7 Support

Hazelcast provides a variety of support services to complement our leading in-memory computing platform. Our support team is here to enable the swift progress of your projects and the smooth operation of your applications.

Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-concept or operating multiple production clusters, Hazelcast provides you with everything you need, on a 24 x 7 x 365 basis.

Support Offerings

Feature ComparisonHazelcast Platform EnterpriseHazelcast IMDG Enterprise*Hazelcast IMDG Pro*

Support Window Service-level Agreement

24x7 support, 1hr SLA

24x7 support, 1hr SLA

24x7 support, 4hr SLA

Quarterly Review of Feature Requests

Quarterly Review of the Hazelcast Roadmap

Email, IM, phone support contacts




Access to Hot Fix Patches

Simulation of your production Hazelcast profile for upgrade/config change verification

Black Duck Clean IP Report

* IMDG support offerings are only available for existing customers.

Technical Account Management (TAM) Service

Maximize your ROI in the Hazelcast Platform both now and in the future. By signing up for our Hazelcast Technical Account Management subscription-based service, you’ll get access to a dedicated customer advocate who will ensure that you can effectively and successfully leverage Hazelcast technology offerings.

Get Started with Hazelcast Support

Support Requests

Open a support ticket or check the current status of your request.

Visit our Support Portal

Verify Your Support Version

Learn more about our standard and extended support options as well as Hazelcast IMDG Version Support Windows.

Verify your Version

Deployment Guide

Read the Hazelcast Deployment and Operations Guide to learn how to properly deploy and operate on Hazelcast IMDG.

Get the Guide

Release Notes

Stay up-to-date on the latest Hazelcast Release Notifications.

Read our Release Notes


Search our KnowledgeBase and get answers to frequently asked questions regarding Hazelcast IMDG.

Visit our FAQs

Service-Level Agreements

Hazelcast offers a variety of SLAs to meet your business objectives.

Learn about our SLAs

Free Education and Training

Interested in our support offerings?

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