Hazelcast provides a variety of support services to complement our leading in-memory computing platform. Our support team is here to enable the swift progress of your projects and the smooth operation of your applications.
Resolving issues takes valuable time away from mission-critical projects. Whether you’re performing your first proof-of-concept or operating multiple production clusters, Hazelcast provides you with everything you need, on a 24 x 7 x 365 basis.
Support Offerings
Feature Comparison
Hazelcast Platform Enterprise
Hazelcast IMDG
Enterprise*
Hazelcast IMDG Pro*
Support Window Service-level Agreement
24x7 support, 1hr SLA
24x7 support, 1hr SLA
24x7 support, 4hr SLA
Quarterly Review of Feature Requests
Quarterly Review of the Hazelcast Roadmap
Email, IM, phone support contacts
30
30
5
Access to Hot Fix Patches
Simulation of your production Hazelcast profile for upgrade/config change verification
Black Duck Clean IP Report
* IMDG support offerings are only available for existing customers.
Technical Account Management (TAM) Service
Maximize your ROI in the Hazelcast Platform both now and in the future. By signing up for our Hazelcast Technical Account Management subscription-based service, you’ll get access to a dedicated customer advocate who will ensure that you can effectively and successfully leverage Hazelcast technology offerings.
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