Privacy Policy
Welcome to Hazelcast’s Privacy Policy.
1. What does this Privacy Policy Cover?
Hazelcast, Inc. and its affiliates and subsidiaries (“Hazelcast”) respects your privacy and is committed to protecting information that relates to or identifies an individual, as defined and protected under applicable data privacy laws (“Personal Data”). We want to be transparent with you about how we collect, use, store, and/or share (“process” or “processing”) your Personal Data when we market and sell our services and licenses or subscriptions to our in-memory computing products, our cloud-based Hazelcast Cloud services (f/k/a Hazelcast Viridian), and our consulting services (collectively “Products and Services”). This Policy also details our processing of Personal Data when you access our websites, such as Hazelcast.com (“Sites”). This Privacy Policy does not cover our use of your Personal Data as a user of our Products and Services, we address that directly in our agreements signed with customers, but as a customer or user of our Products and Services, we may market additional products to you as described in this Privacy Policy. If you interact with us as an applicant for employment, or to inquire about opportunities to be a contractor or consultant (“Hiring”), there is a separate Privacy Policy that applies to our processing of your Personal Data for those purposes which you can access here, or by navigating to our Careers page here .
In addition to providing you information about the Personal Data we collect and use, we also want to take this opportunity to tell you about your privacy rights and how the law protects you. If you live outside of the United States, in California, or another US state or territory that has adopted privacy legislation, you may have additional rights as outlined in our Jurisdiction-Specific Privacy Rights.
Questions or concerns? Reading this Privacy Policy will help you to understand your privacy rights and choices. If you do not agree with our policy and practices, please do not access our Sites, or Products and Services. If you still have any questions or concerns, please contact us at [email protected].
With that in mind, this Privacy Policy is designed to describe:
- Who we are and how to contact us
- Your rights relating to your Personal Data
- Marketing communications preferences
- What Personal Data we collect
- How we use your Personal Data and why
- What happens when you do not provide necessary Personal Data?
- Personal Data from Third Party Sources
- How we use cookies and other tracking or profiling technologies
- Who we share your Personal Data with
- How we keep your Personal Data secure
- How long we store your Personal Data
- Our policy on children
- Third party links
We will post any modifications or changes to this Privacy Policy on this page and, when appropriate, notify you by email or through the Products and Services. Any changes will become effective when posted and your continued access to the Sites or Products and Services is deemed to be your acceptance of those changes, so we encourage you to check back periodically for updates.
Our Sites, Products, and Services are designed and intended for businesses and their representatives. We do not offer Products and Services for use by individuals for their personal, family or household purposes. Accordingly, we treat all Personal Data we collect as pertaining to individuals in their capacities as representatives of the relevant business and not their individual capacities.
2. Who we are and how to contact us
Who we are
In the context of your access to our Sites and our marketing and selling of our Products and Services, Hazelcast, Inc. is the Controller (for the purposes of the EU data protection legislation) and the Business (for purposes of the California Consumer Privacy Act) of your Personal Data. Hazelcast is referred to in this Privacy Policy as either Hazelcast, “we”, “us,” or “our”.
Our address is: 3000 El Camino Real, Bldg. 4, Suite 200, Palo Alto, California, 94306, USA
How to contact us
You can contact us by emailing: [email protected]
Our EU Representative
As Hazelcast, Inc. is not an organization registered in the European Union, we have appointed a representative based in the European Union, whom you may address to raise any issues or queries you may have relating to our processing of your Personal Data and/or this Privacy Policy more generally.
Our EU representative is: DataRep. Our EU representative may be contacts via email: [email protected].
Our UK Representative
As Hazelcast, Inc. is not an organization registered in the UK, we have appointed a representative based in the UK, whom you may address to raise any issues or queries you may have relating to our processing of your Personal Data and/or this Privacy Policy more generally.
Our UK representative is: Hazelcast UK Ltd., and it may be contacted via email: [email protected]; via mail: Hazelcast UK Ltd., Attention: Legal, Ocean House, 22 Cousin Lane, London EC4R 3TE, United Kingdom; or via phone: +44 20 3198 1655.
3. Your rights relating to your Personal Data
By law you have the right to:
- Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request of Portability of your Personal Data. This right may enable you to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with a contract with you or your company, and if the processing is carried out by automated means. In response to such a request, we will provide this information in a portable format, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller without hindrance, where the processing is carried out by automated means.
- Request correction or rectification of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. We rely on you to keep your contact information updated in case we need to notify you in connection with this Privacy Policy.
- Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
- Object to certain processing of your Personal Data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
- Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent. This right only exists where we are relying on consent to process your Personal Data (“Consent Withdrawal”). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Site. We will advise you if this is the case at the time you withdraw your consent.
- Right to lodge a Complaint. If you have a concern about our privacy practices, including the way we handled your personal information, you can report it to the data protection authority or regulatory agency that is authorized to hear those concerns.
How to exercise your rights
If you want to exercise any of the rights described above, please contact us at [email protected] or using one of the methods provided above.
Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
- A completed notarized statement executed by you and the consumer indicating that you have the authorization to act on the consumer’s behalf.
- If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
If we do not receive both pieces of information, the request will be denied.
We will consider and respond to all legitimate requests within a reasonable period (and in any event within one month of receipt of your request unless we tell you we are entitled to a longer period under applicable law.) Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: [email protected]
We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
If you feel that your complaint has not been adequately resolved, please note that the data protection legislation gives you the right to contact your local data protection supervisory authority where you usually live or work or where an alleged infringement of applicable data privacy law has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.
4. Marketing communications preferences
You can ask us to stop sending you marketing messages at any time by logging into the Site and checking or unchecking relevant boxes to adjust your marketing preferences, by following the opt-out links on any marketing message sent to you, by contacting us at any time using the contact details shown here at “Who we are and how to contact us”, and by visiting the Hazelcast Privacy Preference Manager. We have not implemented technologies that respond to Global Privacy Controls but do recognize “Do Not Track” signals on our Sites.
Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of emails relating to purchases, your use of our Products and Services as a customer or user, service and support, specific future requests for collateral or other materials, and subscription renewals.
5. What Personal Data we collect
All the Personal Data we collect, both from you and from third parties about you, is outlined in the table below.
| Category of Personal Data collected | What this means |
|---|---|
Identity Data | First name, surname, maiden name, last name, company name, title. |
Contact Data and Request Information | Work address, billing address, email address, and telephone numbers, and other Personal Data that you may voluntarily provide to us when you contact us via our Site or chat features, or request training or information related to our Products and Services. |
Transaction Data | Any details about payments and communications to and from you and other details of subscriptions and services you have purchased from us, including of your transactions with third parties. |
Marketing and Communications Data | Your preferences in receiving marketing from us and our third parties and your communication preferences. |
Behavioral Data | Inferred or assumed information relating to your behavior and interests, based on your online activity, including information about your use of the Products and PaaS Services (excluding the data you transmit to the PaaS Services). This is most often collated and grouped into “segments” (e.g., there may be a segment for developers, living in London). |
Training or Documentation Account Information | If you create an account in order to access our trainings or documentation, we collect your company, user identifier and password. We also collect information about your usage of such services in association with your access to the trainings and documentation, and how you use these online services and for how long, and any completion of trainings for you to obtain badges and certifications. |
Website Information and Mobile Information | When you access our Site, we automatically collect your Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, referring/exit page, date/time stamps and/or clickstream data, operating system and platform and other technology on the devices you use to access the Site or use our Products and Services. We also use cookies and other tracking technologies, including chat technologies, on our Site, for more information see our Cookies Policy. |
Public Information About You | If you have expressed interest in our Products and Services, or accessed our trainings and documentation, we may collect personal information about you from publicly available sources, namely, your company, contact information, preferences and demographic information. These publicly available sources include public profiles on company websites and professional networking. |
Audiovisual Information About You | If you attend a webinar or event that we host, we may have access to or collect your photograph, and images/footage captured/recorded on CCTV or other audio, video and related security/monitoring systems or captured during marketing/public filming events/sessions (including recording of virtual or live workshops or other events/sessions). |
Other Data | We may collect other data not specifically listed here as described in this Privacy Policy or otherwise at the time of collection. |
Aggregated Data
We also collect, use, and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute considered Personal Data for the purposes of data protection legislation as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data, which will be used in accordance with this Privacy Policy.
No Special Categories of Personal Data
We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offenses.
6. How we use your Personal Data and why
We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your Personal Data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.
What is our “legal basis” for processing your Personal Data?
In respect of each of the purposes for which we use your Personal Data, data protection legislation requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:
- Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. (“Contractual Necessity”).
-
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your Personal Data for is set out in the table below.
- Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).
- Where we have your specific consent to carry out the processing for the Purpose in question (“Consent”).
Generally we do not rely on your Consent as a legal basis for using your Personal Data other than in the context of direct marketing communications.
We have set out below, in a table format, the legal bases we rely on in respect of the relevant Purposes for which we use your Personal Data.
| Purpose | Category(ies) of Personal Data involved | Why do we do this | Our legal basis for this use of data |
|---|---|---|---|
Account Creation |
| To register you as a new customer. | Contractual Necessity |
To process payments for subscriptions to the Products and Services. |
| To process and deliver your order including manage payments, fees and charges. | Contractual Necessity |
Fraud Prevention |
| To keep our website, our services and associated systems operational and secure. | Legitimate Interests We have a legitimate interest in ensuring the ongoing security and proper operation of our services, website and associated IT services and networks. |
Troubleshooting |
| To track issues that might be occurring on our systems. | Legitimate Interests It is in our legitimate interests that we are able to monitor and ensure the proper operation of our Sites and associated systems and services. |
Marketing |
| To determine what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you. | Legitimate Interests We have a legitimate interest in providing you with marketing information if (a) the marketing is sent to existing business contacts or (b) the marketing is sent to an existing customer - for each (a) and (b) individuals who provided their details and did not opt out of receiving marketing messages. |
BetaTrial Subscription |
| To evaluate you as a potential user of the pre-release software; to establish an account to enable your use; to evaluate interest and actual use of the software. | Legitimate Interests To indicate an interest in participating in the pre-release software trial and to actually do so; for research and development, to analyze who and how the pre-release software is used. |
Training and Documentation Access |
| To provide you with access to the training and documentation resources we make available on our Site from time to time. | Consent |
Reviewing Applications for Employment or Engagement as a Contractor or Consultant |
| To evaluate potential for employment or engagement as a contractor or consultant. | Consent |
What happens when you do not provide necessary Personal Data?
Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Site).
In this case, we may have to stop you using our Products, Services, or Site have with us but we will notify you if this is the case at the time.
Personal Data from Third Party Sources
In addition to the Personal Data that we collect directly from you (as described in the section immediately above this one), we also collect certain Personal Data from third party sources. These sources are broken down in the table below:
| Third party data source | Category(ies) or other types of personal data received. |
|---|---|
Social Media sites |
|
Our Affiliates |
|
Analytics Providers |
|
Advertisers |
|
Data brokers |
|
Applicant Tracking System; Employment-Oriented Websites |
|
7. How we use cookies and other tracking or profiling technologies
7.1 Cookies
What are cookies?
We may collect information using “cookies”. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Sites.
We use two broad categories of cookies:
- First party cookies, served directly by us to your computer or mobile device; and
- Third party cookies, which are served by our partners or service providers on our Sites. We do not control how third-party cookies are used, and we encourage you to check the websites of any third-party cookie providers for more information about how they use cookie information.
Generally, information collected by cookies and other tracking technologies does not constitute personal information or personal data as defined by applicable privacy regulations. However, if exceptionally such collected information does constitute personal information (such as IP addresses or similar identifiers), we will treat it as personal information in accordance with our Privacy Policy.
Cookies we use
Our Sites use the following types of cookies for the purposes set out below, for a list of the actual cookies in use on our Sites now, please see the current list available here or by emailing us at [email protected] with “cookie list” in the subject line
| Type of cookie | Purpose |
|---|---|
Essential Cookies | These cookies are essential to provide you with services available through our Services and Sites and to enable you to use some of its features. For example, cookies allow you to log in to secure areas of some of our Sites. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. |
Functionality Cookies | These cookies allow our Sites to remember choices you make when you use our Sites, such as remembering your language preferences, remembering your login details, remembering previously completed form data, and remembering the changes you make to other parts of our Site which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences or contact information every time you visit our Sites. |
Analytics and Performance Cookies | These cookies are used to collect information about traffic to our Services and Sites and how users use our Services Sites. The information gathered via these cookies does not “directly” identify any individual visitor. However, it may render such visitors “indirectly identifiable” This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access our Sites. The information collected is aggregated and anonymous. It includes the number of visitors to our Sites, the websites that referred them to our Sites, the pages they visited on our Services and Sites, what time of day they visited our Services and Sites, whether they have visited our Sites before, and other similar information. We use this information to help operate our Services and Sites more efficiently, to gather broad demographic information and to monitor the level of activity on our Services and Sites.We use Google Analytics for the above purpose. Google Analytics uses its own cookies. It is only used to improve how our Services and Sites: developers.google.com/analytics/resources/concepts/gaConceptsCookies. You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html. |
Targeted and advertising cookies | These cookies track your browsing habits to enable us to show advertising that is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites. |
Social Media Cookies | These cookies are used when you share information using a social media sharing button or “like” button on our Sites or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or Google+. The social network will record that you have done this. |
Use of Local Storage
Cookies are not the only way to store information on your computer or mobile device. We may store additional information that is essential to the functionality of the Services in local storage. Local storage is similar to the storage of information in cookies, but never expires until we delete this information, or you delete it yourself. Please refer to the instructions specific to the type of browser you are using, or the specific mobile phone operating system you are using for instructions on how to delete local storage.
Other Tracking Technologies
Cookies are not the only way to track visitors to a website. Hazelcast and our third party partners may use other similar technologies such as clear GIFs (also known as “tracking pixels” and “web beacons”). Clear GIFs are small graphics files that contain an identifier that recognizes when a user visits our Sites. This allows our third-party partners to monitor traffic patterns between websites, communicate with cookies, to understand if you have come from an advertisement displayed on a third party website, to monitor the success of marketing campaigns and to improve site performance. These technologies typically rely on cookies to function, so disabling cookies in your browser will impair their functionality.
7.2 Disabling and Managing Cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help,” “tools,” or “edit” facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our Services or Sites or be prevented from using the Services entirely. For example, we may not be able to recognize your computer or mobile device and you may need to log in or re-enter your contact information every time you visit our Sites.
Below we describe how you can manage first-party and third-party cookies:
First-Party Cookies
You can enable, disable or delete cookies via your browser settings. To do this, follow the instructions provided by your browser, usually located within the “Help”, “Tools” or “Edit” settings of your browser. Please be aware that if you set disable cookies on your browser, you may experience some inconvenience in your use and access to the Sites or be prevented from accessing some of the Sites or Products and Services entirely. For example, we may not be able to recognize your computer or mobile device and you may need to log in or re-enter your contact information every time you visit our Sites.
The following links are provided for your convenience. Click on the relevant link below to access detailed information regarding cookie settings. Should your browser not be listed below, you should review the help pages for your specific browser to see what features are offered for adjusting your cookie settings:
If you use a different browser than those listed above, please refer to your specific browser’s documentation or check out http://www.allaboutcookies.org/browsers/index.html or www.youronlinechoices.com/uk/ to learn more about different browsers. You can also find out more information about how to change your browser cookie settings at www.allaboutcookies.org and you can disable cookies which remember your browsing habits and target advertising at you by visiting www.youronlinechoices.com/uk/you-ad-choices. If you choose to remove targeted or advertising cookies, you will still see advertisements but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored advertisements from companies that are not listed.
You can also prevent the use of Google Analytics relating to your use of our Sites by downloading and installing the browser plugin available via this link: tools.google.com/dlpage/gaoptout?hl=en-GB.
Third-Party Cookies
Any cookies that are placed on your browsing device by a third party can be managed through your browser (as described above) or by checking the third party’s website for more information about cookie management and how to “opt-out” of receiving cookies from them. You can learn more at the following third-party websites:
- AllAboutCookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/
- Wikipedia: https://en.wikipedia.org/wiki/HTTP_cookie
7.3 How can I opt-out of interest-based advertising cookies?
We do not control interest-based advertising cookies on our Services. However, many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI), both of which maintain websites where people can opt out of interest-based advertising from their members.
To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/, the DAA of Canada’s opt-out portal available at https://youradchoices.ca/en/tools, or visit the NAI’s opt-out portal available at http://optout.networkadvertising.org/?c=1.
Residents of the European Union may opt-out of online behavioral advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/.
7.4 How can I opt-out of analytics and marketing cookies?
As described in this Notice, we use third-party analytics providers to collect information about the effectiveness of our Services and marketing campaigns. Some third-party analytics and marketing cookie service providers allow you to opt-out with them directly.
You can also prevent the use of Google Analytics relating to your use of our Sites by downloading and installing the browser plugin available via this link: tools.google.com/dlpage/gaoptout?hl=en-GB
8. Who we share your Personal Data with
The table below describes who we share your Personal Data with, what we share, and why we share it.
We are a global business and share your Personal Data within Hazelcast=. This may involve transferring and/or storing your data to jurisdictions outside the United States, European Economic Area (“Europe”), Switzerland, and/or the UK. You acknowledge the transfer to, and storing, or processing outside of the US, EEA or UK of your Personal Information as set out in this Privacy Policy, and in the Jurisdiction-Specific Privacy Rights section below.
Many of our external third parties are based outside Europe, so their processing of your Personal Data will involve a transfer of data to countries based outside of Europe and/or the UK.
We endeavor to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data to another country, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
- We may transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission or by the UK government in the case of transfer out to the UK.
- Where we use service providers, we may use specific contracts approved by the European Commission or by the UK government in due course case of transfers out of the UK, which give Personal Data the same protection it has in Europe or the UK, as applicable.
- For further details on either of these topics, you can access more information on the European Commission's website at Data protection - European Commission (europa.eu).
| Recipients | Category(ies) of Personal Data we share | Why we share it | Location(s) |
|---|---|---|---|
Our Affiliates |
| Our affiliates help us provide our service and help manage our customer relationships (including providing customer support, customer liaison etc). |
|
Service Providers |
| Our service providers provide us with IT and system administration services. |
|
Professional advisers |
| Our lawyers, bankers, auditors and insurers provide consultancy, banking, legal, insurance, and accounting services. |
|
Revenue and Customs, regulators and other similar authorities |
| Authorities may require reporting of processing activities in certain circumstances. |
|
9. How we keep your Personal Data secure
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed.
In the course of provision of your Personal Data to us, your Personal Data may be transferred over the internet. Although we make every effort to protect the Personal Data which you provide to us, the transmission of information over the internet is not completely secure And there is inherent risk in all internet and information technologies, and we cannot guarantee the security of your personal information.
As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our Sites and that any such transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to prevent unauthorised access to it. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We have put in place procedures to deal with any actual or suspected breach of personal data. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.
10. How long we store your Personal Data
We will only retain your Personal Data for so long as we reasonably need to use it for the purposes set out above “How we use your Personal Data and why”, unless a longer retention period is required by law (for example for regulatory purposes). Generally, this means we keep your Personal Data for so long as you are a customer of ours and in connection with the Products and Services. The precise periods for which we keep your Personal Data vary depending on the nature of the information and why we need it. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and/or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
The table below shows our standard retention practices:
| Category of Personal Data | |
|---|---|
Behavioral Data | For so long as retention is necessary to fulfill the Purposes/Use for which it is used (see “How we use your Personal Data and why”). |
Identity, Contact, Marketing and Communications Data | For so long as you remain a customer or subscriber to a newsletter, product updates, or other communication of ours. |
Contract Performance Data | Up to 6 years after expiry or termination of the relevant contract. |
Applicant Data | In the EU, for up to 6 months and in the US for 12 months after the position is filled. |
11. Accessibility
If you have a disability and require an alternative format to this Privacy Policy, please email us at: [email protected] so that we may provide you with a more suitable format.
12. Our policy on children
Our Sites are not intended for children below 18 and we do not knowingly collect data relating to such children.
13. Third party links
Our Sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave one of our Sites, we encourage you to read the privacy policy of every site you visit.
14. Jurisdiction-Specific Privacy Rights
14.1 United States Privacy Laws
(a) United States Privacy Laws
This Section describes our additional information practices and rights you may have as a resident of a US State that has enacted legislation to protect your rights with companies that process your Personal Data. This Section DOES NOT cover information that is exempted, including information that is protected by the Gramm-Leach-Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act (HIPAA).
14.2 CALIFORNIA AND US STATES PRIVACY RIGHTS STATEMENT
This section describes how we collect, use and share Personal Information of California residents in our capacity as a “business” under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CPRA”) and the rights these users may have with respect to their Personal Information.
For purposes of this section, the term “Personal Information” has the meaning given in the CPRA and does not include information exempted from the scope of the CPRA.
This section does not apply to our collection, use, and sharing of Personal Information of our job applicants and employees. We provide a different privacy notice to such individuals, and that notice applies to such individuals instead of this section.
Your California privacy rights. California residents have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
- Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:The categories of Personal Information that we have collected.
- If you have enabled a legally recognized browser-based opt-out preference signal (such as Global Privacy Control) on your browser, we recognize such preference in accordance and to the extent required by applicable law. You will need to turn this on for each browser you use.
- Opt-out of profiling/automated decision making. You can opt-out of automated processing or profiling performed on personal information to evaluate, analyze, or predict personal aspects related to a person's economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
- Opt-out of other sales of personal data. You can opt-out of other sales of your Personal Information.
- You are entitled to exercise the rights described above free from discrimination as prohibited by the CPRA.
- Verification of identity; authorized agents. We will need to verify your identity in order to process your information/know, access, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.
- Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CPRA rights on your behalf, provide the information we request to verify your identity, and provide us with confirmation that you have given the authorized agent permission to submit the request.
- Personal Information that we collect, use, and disclose. We have summarized the Personal Information we collect by reference below to both categories defined in the “What personal information do we collect” section of this Policy above and the categories of Personal Information specified in the CPRA and describe our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of Personal Information not described below.
| CCPA Category of Personal Information | Personal Information Collected | Source of Data | Business/Commercial Purpose for Data Collection | Parties to whom we “Disclose” Personal Information for Business Purposes | Parties to whom we “Sell” or “Share” Personal Information |
|---|---|---|---|---|---|
Identifiers |
|
| To provide and optimize your access to the Site and to our Products and Services, to respond to your requests for information |
| None. We do not sell or share consumers’ personal information. |
Identifiers Internet or Network Information | Website information and mobile information |
| To provide and optimize your access to the Site and to our Products and Services, to respond to your requests for information |
| None. We do not sell or share consumers’ personal information. |
Sensory Information | Audiovisual Information |
| To provide and optimize your access to the Site and to our Products and Services, to respond to your requests for information |
| None. We do not sell or share consumers’ personal information. |
Identifiers Commercial Information Internet or Network Information | Marketing Information |
| To provide and optimize your access to the Site and to our Products and Services, to respond to your requests for information |
| None. We do not sell or share consumers’ personal information. |
Inferences | Data derived from the above | n/a | To provide and optimize your access to the Site and to our Products and Services, to respond to your requests for information |
| None. We do not sell or share consumers’ personal information. |
14.3 SUPPLEMENTAL EUROPEAN PRIVACY STATEMENT
The information provided in this Supplemental European Privacy Statement applies only to individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, “Europe”). If you are based in Europe, this Supplemental European Privacy Statement applies to you in addition to the Privacy Policy above.
- References to “personal information” in this Privacy Policy should be understood to include references to “personal data” as defined by the “GDPR” (i.e., the General Data Protection Regulation 2016/679 (“EU GDPR”) and the EU GDPR as it forms part of UK law (“UK GDPR”)). Under the GDPR, personal data is information about an individual, from which that individual is either directly identified or can be identified. It does not include ‘anonymous data’ (i.e., information where the identity of the relevant individual has been permanently removed and that individual is no longer identified or identifiable).
- Hazelcast is the controller in respect of the personal data covered by this Privacy Policy for the purposes of the GDPR. See Contact Information
- With respect to web cookies and other technologies that are not strictlynecessary for our provision of the Products and Services, Hazelcast seeks consent from users and customers in Europe based on a separate Cookies Policy.
Data Subject Rights. European data protection laws give you certain rights regarding your personal data. If you are located in Europe, you may ask us to take an of the actions listed in ‘Your Rights Relating to Your Personal Data’ here.
You can exercise such rights by accessing the information in your account or by submitting a request here or via email to [email protected]. Please note that these rights may be subject to limitations and conditions under the GDPR or applicable national data protection laws.
Your Right to Complain. In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal data, you can make a complaint to the data protection regulator in your habitual place of residence.
- For users in the European Economic Area – the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en
- For users in the UK – the contact information for the UK data protection regulator is below:
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 303 123 1113
Website: https://ico.org.uk/make-a-complaint/
Your Choices. You are not required to provide any personal data to us, but if you do not provide any personal data to us, you may not be able to use or access some functionalities on our Site or conduct business with us effectively. You can use our Site without consenting to cookies that are not strictly necessary; the only consequence is that our Site and its functionality will be less tailored to you.
Profiling. Hazelcast does not use automated decision-making in connection with our Products and Services in a way that produces legal effects concerning you or which significantly affects you.
14.4 European Contacts
We value your opinions and your rights. If you have any questions or comments regarding this Supplemental European Privacy Statement or if you have a privacy concern, complaint, or question for the data protection officer for your region, please contact us at [email protected] or using one of the options available here.
Hazelcast, Inc., May 1, 2024