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Welcome to Hazelcast’s Privacy Policy.
Hazelcast® respects your privacy and is committed to protecting your Personal Data. We want to be transparent with you about how we collect and use your Personal Data in making available our in-memory computing products, Hazelcast IMDG® and Hazelcast Jet® (“Products”), our platform-as-a-service Hazelcast Cloud (“PaaS Services” or “Services”), as well as our websites Hazelcast.com, Hazelcast.org, Blog.Hazelcast.com and Jet.Hazelcast.org (“Sites”), and tell you about your privacy rights and how the law protects you.
With that in mind, this Privacy Policy is designed to describe:
This Privacy Policy aims to give you information on how Hazelcast collects and processes Personal Data that you provide to, or are processed by our Products, our PaaS Services, and Sites.
The Privacy Policy is intended to meet our duties of Transparency under the “General Data Protection Regulation” or “GDPR.”
We will post any modifications or changes to this Privacy Policy on this page.
Who we are
Hazelcast, Inc. is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either Hazelcast, “we”, “us,” or “our” in this Privacy Policy).
Our address is: 350 Cambridge Avenue, #100, Palo Alto, CA, USA, 94306
How to contact us
You can contact us by emailing: [email protected]
Our EU Representative
As Hazelcast does not have an establishment in the European Union, we have appointed a representative based in the United States of America, whom you may address to raise any issues or queries you may have relating to our processing of your Personal Data and/or this Privacy Policy more generally.
Our EU representative is: UK Software Services and Consulting Ltd. Our EU representative may be contacted via email: [email protected]; via mail: Hazelcast, WeWork, 1 Fore Street, London EC2Y 9DT United Kingdom; or via phone: +44 20 3198 1655.
EU-U.S. PRIVACY SHIELD
Hazelcast, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the EU to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall take precedence. To learn more about the Privacy Shield program, the Privacy Shield Principles and to view our certification, please visit www.privacyshield.gov.
As described in the Privacy Shield Principles, Hazelcast is accountable for Personal Data that it receives and subsequently transfers to third parties. If third parties that process Personal Data on our behalf do so in a manner that does not comply with the Privacy Shield Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Hazelcast commits to resolve complaints about our collection or use of your Personal Data. EU individuals with inquiries or complaints regarding this Privacy Policy should first contact us at: [email protected].
Hazelcast has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit www.jamsadr.com; JAMS, 18881 Von Karman Ave., Suite 350, Irvine, CA 92612, USA; Telephone +1 (949) 224-1810 for more information or to file a complaint. The services of JAMS are provided at no cost to you.
By law you have the right to:
How to exercise your rights
If you want to exercise any of the rights described above, please contact us at [email protected].
Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us a: [email protected]
We will reply to your complaint as soon as we can.
If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority, which for the UK, is the Information Commissioner’s Office.
You can ask us to stop sending you marketing messages at any time by logging into the Site and checking or unchecking relevant boxes to adjust your marketing preferences, by following the opt-out links on any marketing message sent to you, by contacting us at any time using the contact details shown here “Who We Are and How to Contact Us”, and by visiting the Hazelcast Privacy Preference Manager.
Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of emails relating to purchases, service and support, specific future requests for collateral or other materials, and subscription renewals.
All the Personal Data we collect, both from you and from third parties about you, is outlined in the table below.
Category of Personal Data collected
What this means
Identity Data
First name, surname, maiden name, last name, company name, title.
Contact Data
Work address, billing address, email address, and telephone numbers.
Transaction Data
Any details about payments and communications to and from you and other details of subscriptions and services you have purchased from us, including of your transactions with third parties.
Marketing and Communications Data
Your preferences in receiving marketing from us and our third parties and your communication preferences.
Behavioral Data
Inferred or assumed information relating to your behavior and interests, based on your online activity, including information about your use of the Products and PaaS Services (excluding the data you transmit to the PaaS Services). This is most often collated and grouped into “segments” (e.g., there may be a segment for developers, living in London).
Technical Data
Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or use our services.
Aggregated Data
We also collect, use, and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute considered Personal Data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data, which will be used in accordance with this Privacy Policy.
No Special Categories of Personal Data
We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offences.
We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your Personal Data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.
What is our “legal basis” for processing your Personal Data?
In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:
Generally we do not rely on your Consent as a legal basis for using your Personal Data other than in the context of direct marketing communications.
We have set out below, in a table format, the legal bases we rely on in respect of the relevant Purposes for which we use your Personal Data.
Purpose
Category(ies) of Personal Data involved
Why do we do this
Our legal basis for this use of data
Account Creation
To register you as a new customer.
Contractual Necessity
To process payments for subscriptions to the Products and Services.
To process and deliver your order including manage payments, fees and charges.
Fraud Prevention
To keep our website, our services and associated systems operational and secure.
Legitimate Interests
We have a legitimate interest in ensuring the ongoing security and proper operation of our services, website and associated IT services and networks.
Troubleshooting
To track issues that might be occurring on our systems.
It is in our legitimate interests that we are able to monitor and ensure the proper operation of our Sites and associated systems and services.
Marketing
To determine what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
We have a legitimate interest in providing you with updates on our Sites and related offers where you have purchased or shown interest in similar services from us.
BetaTrial Subscription
To evaluate you as a potential user of the pre-release software; to establish an account to enable your use; to evaluate interest and actual use of the software.
To indicate an interest in participating in the pre-release software trial and to actually do so; for research and development, to analyze who and how the pre-release software is used.
Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Site).
In this case, we may have to stop you using our Products, Services, or Site have with us but we will notify you if this is the case at the time.
In addition to the Personal Data that we collect directly from you (as described in the section immediately above this one), we also collect certain Personal Data from third party sources. These sources are broken down in the table below, together with a description of whether they are publicly available or not.
Third party data source
Publicly available?
Category(ies) or other types of personal data received.
Credit Reference agencies
No
Social Media sites
Our Affiliates
Analytics Providers
Advertisers
Data brokers
Cookies
What are cookies?
We may collect information using “cookies”. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Sites.
We use two broad categories of cookies:
Cookies we use
Our Sites use the following types of cookies for the purposes set out below:
Type of cookie
Essential Cookies
These cookies are essential to provide you with services available through our Services and Sites and to enable you to use some of its features. For example, cookies allow you to log in to secure areas of some of our Sites. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies
These cookies allow our Sites to remember choices you make when you use our Sites, such as remembering your language preferences, remembering your login details, remembering previously completed form data, and remembering the changes you make to other parts of our Site which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences or contact information every time you visit our Sites.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Services and Sites and how users use our Services Sites. The information gathered via these cookies does not “directly” identify any individual visitor. However, it may render such visitors “indirectly identifiable” This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access our Sites. The information collected is aggregated and anonymous. It includes the number of visitors to our Sites, the websites that referred them to our Sites, the pages they visited on our Services and Sites, what time of day they visited our Services and Sites, whether they have visited our Sites before, and other similar information. We use this information to help operate our Services and Sites more efficiently, to gather broad demographic information and to monitor the level of activity on our Services and Sites.We use Google Analytics for the above purpose. Google Analytics uses its own cookies. It is only used to improve how our Services and Sites: developers.google.com/analytics/resources/concepts/gaConceptsCookies. You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.
Targeted and advertising cookies
These cookies track your browsing habits to enable us to show advertising that is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.
Social Media Cookies
These cookies are used when you share information using a social media sharing button or “like” button on our Sites or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or Google+. The social network will record that you have done this.
Disabling cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help,” “tools,” or “edit” facility). Many browsers are set to accept cookies until you change your settings.If you do not accept our cookies, you may experience some inconvenience in your use of our Services or Sites or be prevented from using the Services entirely. For example, we may not be able to recognize your computer or mobile device and you may need to log in or re-enter your contact information every time you visit our Sites.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com/uk/.
In particular, you can disable cookies which remember your browsing habits and target advertising at you by visiting www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.
You can also prevent the use of Google Analytics relating to your use of our Sites by downloading and installing the browser plugin available via this link: tools.google.com/dlpage/gaoptout?hl=en-GB
The table below describes who we share your Personal Data with, what we share, and why we share it.
We share your Personal Data within Hazelcast, Inc. This will involve transferring your data outside the European Economic Area (“Europe”).
Many of our external third parties are based outside Europe, so their processing of your Personal Data will involve a transfer of data to countries based outside of Europe.
We endeavor to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
We endeavour to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
Recipients
Category(ies) of Personal Data we share.
Why we share it
Location(s)
Our affiliates help us provide our service and help manage our customer relationships (including providing customer support, customer liaison etc).
Service Providers
Our service providers provide us with IT and system administration services.
Professional advisers
Our lawyers, bankers, auditors and insurers provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue and Customs, regulators and other authorities
Authorities may require reporting of processing activities in certain circumstances.
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed.
We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.
We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.
We will only retain your Personal Data for so long as we reasonably need to use it for the purposes set out above “How we use your Personal Data and why”, unless a longer retention period is required by law (for example for regulatory purposes).
The table below shows our standard retention practices:
Category of Personal Data
For so long as retention is necessary to fulfill the Purposes/Use for which it is used (see “How we use your Personal Data and why”).
Identity, Contact, Marketing and Communications Data
For so long as you remain a customer of ours.
Our Sites are not intended for children below 16 and we do not knowingly collect data relating to such children.
Our Sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave one of our Sites, we encourage you to read the privacy policy of every site you visit.
Hazelcast, Inc., 2018
