Services›Technical Account Management (TAM) Service

Technical Account Management Service

Get access to a dedicated technical advocate who’s with you every step of the way.

Subscribe to our Technical Account Management (TAM) service to ensure that you have a dedicated customer advocate for your enterprise and your unique business requirements.

As the program and technical point of contact between you and Hazelcast, your TAM will:

  • Provide dedicated customer advocacy for your enterprise and your unique business requirements
  • Coordinate the planning and installation process
  • Provide vertical market and IMCP subject matter expertise
  • Work at a cross-functional level to connect you into the Hazelcast ecosystem
  • Schedule regular interactions, site visits, and webinars to integrate you more closely with Hazelcast expertise
  • Have in-depth knowledge of your apps and services, your architecture, and your current and future use cases and how they leverage Hazelcast products
  • Ensure roadmap alignment as well as efficiencies in operations
  • Perform integrated change control
  • Ensure rapid problem identification and triage

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