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Support Subscriptions

  • Get support from the core team with 1 hour average response times
  • Meet your production/Go-Live schedule and corporate compliance requirements
  • Ensure success of your dev team with Training and Best Practices

Offered by the creators of Hazelcast, support subscriptions are the best ways to leverage the power of Hazelcast. With timely responses, critical patches and technical support, subscription customers will get the help they need to achieve a higher level of productivity and quality.

Compare Plans

Basic

$2,500 per Node

  • Includes Management Center
  • 8/5 Coverage
  • 12 Hour Response Time
  • Support for Hazelcast
  • 1 support contact
  • 5 incidents
  • Support via Email & IM
  • Patch level fixes
  • No Meetings
  • No Code Review
  • No Review of Feature Requests
  • No Review of Feature Roadmap
  • Enterprise Extensions not included

Professional

$4,000 per Node

  • Includes Management Center
  • 24/7 Coverage
  • 2 Hour Response Time
  • Support for Hazelcast
  • 2 support contact
  • Unlimited incidents
  • Support via Phone, Email & IM
  • Patch level fixes
  • Meetings via GoToMeeting
  • 2 Hour Code Review
  • No Review of Feature Request
  • No Review of Feature Roadmap
  • Enterprise Extensions not included

Enterprise

$7,000 per Node

  • Includes Management Center
  • 24/7 Coverage
  • 1 Hour Response Time
  • Support for Hazelcast & Enterprise Extensions
  • 2 support contact
  • Unlimited incidents
  • Support via Phone, Email & IM
  • Patch level fixes
  • Meetings via GoToMeeting
  • 2 Hour Code Review
  • Quarterly Review of Feature Requests*
  • Quarterly Review of Hazelcast Roadmap*
  • Enterprise Extensions included:
    • C# Client
    • Elastic Memory (Off-Heap Storage)
    • JAAS Security Framework
  • *Available with purchase of Integrated Technical Resource

Volume discounts available.

Contact Me

If you need immediate support, we can start your subscription and help you within hours, just contact sales@hazelcast.com to get started.